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Mortgage Securitisation Claims Ltd. (MSCL) are devoted to the continued protection of your privacy.

Data Protection Notice – Please Read Carefully
1. Introduction

It is important that you know exactly how we use your personal data. Our Data Protection Notice outlines how we fulfil our obligations to you, in regards to your personal data. Under the new General Data Protection Regulation (GDPR) 2018, your personal data must be collected and used fairly, stored securely and not disclosed unlawfully. It must not be retained once it has served its purpose and must be deleted/destroyed as soon as possible thereafter.

Your personal data is collected in order to:

  • Manage your Client Account
  • Advise you of MSCL events, promotions, updates and similar products (if your consent is given)

The Data Controler is:

Mortgage Securitisation Claims Ltd., Unit 15, Olympic Court, Whitehills Business Park, Blackpool FY4 5GU

Telephone: 0161 393 8030


Data Protection Officer: Mr Paul Van der Rome

You can discuss anything in relation to your personal data with our Data Protection Officer, by sending an email to

2. Processing your Personal Data

We use your Personal Data for the following purposes:

  • To set-up, administer and manage your client account
  • To contact you by email, text and phone in regards to updates on your client account
  • To enable MSCL to contact your lender on your behalf, for the purposes of a Data Subject Access Request
  • To provide you with marketing updates (only in the event that you have consented):
  • To advise you of news, updates, and exclusive offers
  • To ensure we are compliant with regulatory and legal obligations
  • To comply with your information rights
  • To comply with your data privacy rights
3. Your Personal Data

We have outlined the types of personal data we collect and why.

  • Name
  • Mortgage Address
  • Correspondence Address
  • Phone Number
  • Email Address
  • Unique Client Reference

This information allows us to process your instruction to carry out the Validation Process of your Mortgage Securitisation Claims (MSC).

Additional Personal Data

  • Date of Birth
  • Mortgage Account Number
  • Copy of Photo Identification
  • Copy of a Mortgage Statement

This information enables us to submit a Data Subject Access Request to your lender on your behalf.

Information Obtained under a Data Subject Access Request

Information Obtained under a Data Subject Access Request

  • Mortgage Offer
  • Mortgage Statements
  • Mortgage Contracts
  • Mortgage Terms & Conditions

This information allows us to complete a DSAR Validation Audit and provide a Legal Opinion in relation to Mortgage Securitisation Claims.

Payment Information

We do not store or keep a record of your payment details, as such transactions are handled via PayPal or any other secure online payment gateway.

4. Sharing your Personal Data

We may disclose your personal data to third parties, as follows:

  • Your Bank/Building Society, in order to obtain a Data Subject Access Request.
  • Companies supporting our website and working with us on direct marketing activities, such as our AMP's and other third-party companies, regarding any subsequent claim or legal action for or on your behalf.
  • Companies providing delivery services to allow us to despatch documents to you.
  • Statutory and Regulatory bodies.
  • Companies providing auditing services to us in compliance with our legal obligations.
5. Storing your Personal Data

We do not store your personal information for longer than is necessary.

6. Your Rights

Please be aware that you have the right to the following:

  • Right to be informed about whether we process your personal data
  • Right of access to your personal data
  • Right to rectification by us of your personal data where inaccurate or incomplete
  • Right to erasure of your personal data (including withdrawal of consent)
  • Right to restrict processing of your personal data
  • Right to data portability – obtain and reuse your personal data for own purposes across different services
  • Right to object to direct marketing

Where data is process solely on the basis of your consent, you are entitled to withdraw that consent at any time.

You may exercise your rights, at any time by emailing us at

We are obligated to respond within one calendar month. If we are unable to respond to your request or provide an adequate response within the time period, we may extend this period by a further two calendar months. Should this be the case, we will always explain the reason why.

You also have the right submit a complaint with the Data Protection Commissioner (DPC) at any time.

7. Changes to our Data Protection Notice

We may update this Data Protection Notice from time to time, to ensure our continued compliance with the General Data Protection Act GDPR (2018).

You can find out more about how we store and use your personal data, by reading our Privacy Statement.

Again, we invite you to contact us with any queries or comments relating to your personal data, by emailing