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Cancellation Period

You are entitled to cancel the DSAR Validation Process instructions to Legal Quest plc at any point within 14 days of them receiving your signed authorisation and documentation for the DSAR Validation Process. You may, however, if you wish, waive the 14 day ‘cooling off’ period simply by indicating on the form which will be included in your Welcome Pack or on any electronic alternative format, that you wish Legal Quest plc to immediately start your DSAR Validation Process.

If you subsequently choose to terminate the instructions, after the 14 day cooling off period has expired, you may do so verbally or in writing and Legal Quest plc and/or any assignee's will immediately cease to act for you. Any/all documentation received up to the date of cancellation will be destroyed.

If you have instructed the recommended panel law firm to commence your individual MSC and to act for you and, you have signed a separate CFA or No Win – No Fee agreement* with them, the terms and conditions of that agreement shall remain legal and binding, unless you are formally released from your obligations thereunder, by written agreement.

You are free to cancel your actual Mortgage Securitisation Claim (MSC) at any stage. If disbursements have been incurred by the panel law firm, you will be liable for these costs alone, however, if an offer has already been received from your lender, prior to your cancellation, then you will still be liable for the fees as detailed in the CFA unless the offer is rejected by you and a revised offer is given, which is 20% higher than that we achieved for you, in which case you will owe the panel law firm or us nothing.

*Note: Cancellation Fees may apply once legal work has started on your case.